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FAQ's

We've answered some commonly asked questions below to get the help you need as quickly as possible!
9 articles

How do I track my order?

How do I track my order? You can track your order at any time using our tracking page, HERE Alternatively, you can use the tracking link provided in your dispatch email. To view your latest order status, simply enter your order number along with your email address or phone number.

Last updated on Feb 27, 2026

Why hasn’t my order been dispatched?

Once your order has been placed, you will receive an order confirmation by email. If your item is available at OPEN THROTTLE HQ, you can typically expect a dispatch confirmation within 5 business days. If a product was listed as pre-order or custom-made at the time of purchase, the estimated lead time shown in the product description will apply. We will aim to dispatch your order within that stated timeframe. If your order includes a combination of in-stock and pre-order items, it may be held until all items have arrived at OPEN THROTTLE HQ and are ready to be shipped together. If your order has gone beyond the estimated dispatch timeframe, please contact our support team and we will gladly provide an update on your expected shipping date.

Last updated on Feb 27, 2026

Will this part fit my vehicle?

We recommend checking the Compatible Models or Fitment section on each product page to make sure the item is suitable for your vehicle. If you are still unsure, our team of experts are here to help.

Last updated on Feb 27, 2026

Does my product have a warranty?

Yes. Products purchased from OPEN THROTTLE are with a minimum 1 year warranty against manufacturing defects for added peace of mind. As warranty periods can vary between products, we recommend reviewing the product page for any item-specific coverage details. If you are unsure, our support team will be happy to confirm this for you. If you experience an issue with your product, please contact us with your order number along with clear photos or videos of the fault, and our team will assist you with the next steps. What does the OPEN THROTTLE 1 Year Guarantee cover? The OPEN THROTTLE warranty applies to all products purchased through our website and covers faults or defects caused by the manufacturing process. It does not cover damage caused by normal wear and tear, incorrect installation, misuse, abuse, or accidental damage. Any signs of improper use or physical abuse may void warranty coverage. Please note that any labour or installation costs associated with fitting or removing parts are not covered under this warranty. Unless otherwise agreed in advance or approved in exceptional circumstances, return shipping costs to OPEN THROTTLE for warranty assessment, exchange, store credit, or return requests are the responsibility of the customer.

Last updated on Feb 27, 2026

Can you source products not listed on your website?

Yes, in many cases we can. Through our extensive supplier network, OPEN THROTTLE has access to a huge range of premium aftermarket parts for BMW, Audi, and Mercedes-Benz vehicles beyond what is currently listed online. If you are searching for a specific product that is not on our website, contact our support team with the details and we will be happy to check availability for you.

Last updated on Feb 27, 2026

Can I change or cancel my order?

Order changes If you need to make changes to your order, please contact us as soon as possible at support@openthrottle.co. We will always do our best to accommodate changes before dispatch, however no changes can be made once your order has been shipped. Order cancellations If your order has not yet shipped, you may request a cancellation by contacting us immediately. Please note: - Cancellation requests are not guaranteed - If your order has already been packed, handed to the courier, or shipped, it cannot be cancelled - Custom-made items or orders already in production cannot be cancelled - Approved cancellations are issued as store credit for 100% of the order value, unless otherwise stated

Last updated on Mar 02, 2026

What should I do if my item is faulty, damaged or incorrect?

If your item arrives faulty, damaged, or incorrect, please contact us as soon as possible so our team can assist you. We kindly ask that you inspect your order upon delivery and notify us within 48 hours of receiving it. When getting in touch, please include a clear description of the issue along with photos and videos showing the product, wiring, connectors, installation environment, and the issue itself. This helps us assess the problem as quickly and accurately as possible. Please note that if an item has been installed before the issue is reported, it may be considered accepted and may no longer be eligible to be claimed as damaged or incorrect. If a replacement is approved, the item must be returned complete and in full. Items returned with missing parts or components may not be eligible for replacement. Our team can be reached on support@openthrottle.co

Last updated on Mar 02, 2026

How do I make a warranty claim?

If you believe your product is faulty and may be covered under warranty, please contact u and our team will be happy to assist. To submit a warranty claim, please provide your order number, a clear description of the issue, and clear photos and videos showing the product, wiring, connectors, installation environment, and the fault occurring. This allows us to assess the issue as quickly and accurately as possible. Once we have reviewed the information, our team will advise you on the next steps. If your claim is approved, we will provide a suitable resolution in line with our warranty policy.

Last updated on Mar 02, 2026

Do you accept exchanges or return?

Exchanges We accept exchange requests on eligible items, subject to approval. To request an exchange, please contact support@openthrottle.co with your order number and the reason for the exchange, and our team will assist you with the next steps. To be eligible, the item must be returned in unused, resellable condition, with all original packaging and accessories included. Items that have been installed, used, damaged, altered, scratched, marked, or returned incomplete will not be eligible for exchange. Please note that the customer is responsible for: - the cost of shipping the item back to OPEN THROTTLE - the cost of shipping the exchanged item back to the customer All exchange requests are subject to review and approval in line with our policy. Returns We accept return requests on eligible items. If you would like to request a return, please contact support@openthrottle.co within 15 days of receiving your order and include your order number along with the reason for the return. To be eligible, returned items must be unused, in brand new condition, and sent back in their original packaging. Items that have been installed, used, damaged, altered, marked, scratched, or returned without all original accessories are not eligible for return unless they arrived defective. Please note that all returns are subject to approval, and OPEN THROTTLE reserves the right to decline a return if it does not meet the conditions of this policy. Approved returns are subject to a 20% restocking fee. Non Returnable Items • Custom or made to order products. This includes but is not limited to midpipes, exhaust sections, DRL kits, carbon fibre parts, interior trim and any product produced specifically for your vehicle. • Sale items, promotional items and discounted items. • Gift cards. • Change of mind. • Wrong model, wrong variant or incorrect item ordered by the customer.

Last updated on Mar 02, 2026